Case Study 1: Telecommunications Company Challenge: This company wanted to reward their top "front line" employees with an incentive trip/business meeting. They also wanted these important employees to feel that upper management heard their voices. Solution: Produce a half-day business meeting, focusing on "state of the company" addresses, plus a large panel discussion with Company executives taking audience questions. The stage set was designed to look like the interior of a home, as this is where the Company client impacts their customers. Design an awards night that recognized each of the participants. Top award winners were brought up on stage for special awards, and Company executives gave general recipients (everyone in the audience won at least one award) awards at their tables. Develop content and speeches that showed the company was willing to listen and learn from these front line employees, and emphasize that teamwork was the most important goal of the organization. Result: A very successful program on a shoestring budget. Upper management was able to convey their appreciation of the front line employees while boosting morale of these key resources.